Problem with validating license

Hi-I’m trying to install my Animate 3 upgrade on my MAC. My Animate 2 was on my PC. I returned my license from my PC in order to use it on my MAC.

I do get an Activation Successful window (see attachment) but when I hit the start button I get “unable to validate” window" (see attachment). I am missing something? Thanks for the help.

unable to valid.png

Hi philipY_42199,
What happens if you launch Animate from Applications instead of clicking the ‘Start’ button in the activation successful window? Do you get the same error? Have you tried reinstalling Animate?

Apparently you are not using the right license. Please contact support to help you resolve this.