problem with licence for premium

hi, ive already installed toon boom harmony premium and i wanna try it as a trial, i have a toon boom id as danielcuervoanimation, but when i write my email and the password, it sais that i do not have any evaluation licence for harmony premium in my account. i dont know what to do D: please help me

Your license was activated today that’s why you’re getting the message that there’s no license to activate.
Contact support to help you with the security setting on your system that’s preventing you from running
the program