Previous version of SBP won't open

I just upgraded to 5.5. There are presets I still want to transfer over from my version of 4.1 however now that I’ve activated 5.5 on my machine, my old license key linked to 4.1 won’t work. When I try to open 4.1 it says that it is deactivated and when I try put in my license key it gives me ERROR 7174.

My account on the Toon Boom website still has both my 4.1 and 5.5 license keys saved.

I paid for both versions of Storyboard Pro. I was under the impression I would be able to use both. I didn’t expect Toon Boom to TAKE AWAY a version of the program I fully paid for.

Hey hjardim!

The best thing to do here would be to contact support and give them the error number you mentioned. They should be able to give you some answers regarding this.