pencil check and my scannner

I have an epson gt-20000 scanner and I don’t seem to be able to view the preview image when I hit capture in pencil check.I have it connected via USB and it works with other software like photoshop so the scanners is working…

Please direct your question to support directly, support@toonboom.com, so that they may investigate your scanner. ~LillyToon Boom Support