Opened my Toon Boom xstage file project and all the frames are blank

Hello everyone, I’m trying to finish my animation for my art portfolio when I transfer so this is quite urgent. I have worked on this animation for about a month or so now and I initially worked on most of it before I reinstalled Windows 10. After I reinstalled Windows 10 I was able to work a bit more on it and I saved it at the end. A couple hours later, I open the same file in the same location and this shows up:

It’s like this for all the frames I have on the project except when I play it’s black not gray. I need help on this ASAP, thank you.

I’m having the same issue. If you get a response, could you @ me?