another multi-renewal support contract customer here, with no information received about the upgrade. after seeing that others have already installed and started using harmony 14, i contacted andria today directly about this but was informed that it may still take days to process the request.
i’ve sent personal emails to several toonboom agents during past upgrade cycles, complaining about my irritation regarding this upgrade process, especially pertaining to (repeat!) contract holders. why do i have to reach out after each upgrade, days after a release with no emails or changes to my tb account, to request my downloads and license? i feel like if i didn’t take the initiative to contact toonboom, i would be completely forgotten and would never receive the upgrade information – and this is every upgrade cycle! this should be an automated process; i’m definitely tagged in your system as a license holder and a maintenance contract holder. the actual licensing wizard application itself always works great (like magic! ), so why can’t the upgrade cycle itself be so nice and clean?