My Harmony is always Hanging - Need help asap!!!

Hi . I just purchased a toonboom harmony 17 and I have been working on this but I noticed that each time I put my computer on sleep and return to resume work it hangs and nothing moves for hours. I lost a whole day’s job 2days ago and now it has started again and I am about to loose hours or work again. I even activated to automatically save after a period of time but I noticed that it did not even save the work over the past one and a half hours.

Kindly help rectify this issue as it is really frustrating my efforts at work.

Hello Mattew,

These kinds of issues are usually specific to your computer setup and because of that we recommend contacting so that they can troubleshoot your setup.