MSVCR120.dll causing crashes with sound?

Retired Products Toon Boom Studio Support and Troubleshooting
1

Trying to figure out an issue with crashing, and it happens when rendering a scene, and that particular frame is the end of an MP3 clip. Now, I’ve tried all the sound export options(I’m using Essentials, so theres just the one). Tried it with different MP3 files and with .WAV extension too.

The error:

Problem signature:
Problem event name: APPCRASH
Program name: HarmonyEssentials.exe
Program version: 15.0.0.13055
Program time stamp: 59dfc37e
Name of error module: MSVCR120.dll
Modules version: 12.0.21005.1
Time stamp for error module: 524f83ff
Exception code: c0000005
Exception offset: 000000000003c826
OS version: 6.3.9600.2.0.0.768.101
Language variant-ID: 1053
More information 1: ac9d
More information 2: ac9dcb78beddccd9a9ec6a0b506b4c34
More information 3: 2374
More information 4: 2374dcccba1e888251411da5bb3f078f

seems to indicate that MSVCR120.dll is to blame for this. Anyone know where to start?

2

I’ve reinstalled Harmony. Also reinstalled Visual Studio Redistributable 2013 and 2017.

I’m wondering if it’s a problem that could be solved by trying Advanced over Essentials.

3

Still haven’t figured it out, BUT I have a decent workaround for anyone with same problem:

I cut the audio by scene using Audacity, since it has better gain controls and effects and I export the lines by character. But for each character I also add 25 seconds of silence at the end. This ensures that Harmony won’t render the end of an MP3 file. Not too much of a workaround I suppose.