Monoprice interactive display issues with Harmony 12 **FIXED**

My Monoprice 19" interactive pen display (item 10707) was having big issues with Harmony 12: Essentials, even though Toon Boom Studio 8.1 worked perfectly fine. Worse still, Monoprice has currently discontinued all of their interactive displays, and removed all links to drivers.

I spoke with Monoprice support, and received a link to updated drivers (updated 4/16/15) which are compatible with Toon Boom Harmony 12, and include several major beneficial changes.

Download link, instructions, and confirmed changes are all listed on my podcasts blog

http://www.sogopod.com/post/120044022579/updated-windows-drivers-for-monoprice-interactive

If you’d rather use the direct link to the drivers (it will download automatically upon reaching the address) that link is here:

WINDOWS: https://docs.google.com/uc?authuser=0&id=0B_PSgfmt8u28UG1JMm9aQ1MyWVk&export=download

MAC: http://downloads.monoprice.com/files/drivers/10707_Drivers_Mac_131030.zip

Do you know if the new drivers are for all Monoprice interactive displays? I have the new 22" HD non-touch display (item 12076, I think). I got mine a few months ago, but can’t check driver version right now. I searched their website, but no listings for the 22" HD display.

I’m unsure, however, you have 2 options.

  1. You can contact Monoprice support. (they have a Live chat option at the top of their page, www.monoprice.com) and ask a representative directly for updated drivers

  2. You can perform a backup (search “backup and restore” in Windows), uninstall your old drivers, install the new ones, see if they work, and if not, perform a system restore to roll the drivers back.

If you contact a rep, I’d urge you to ask the rep to put in a request to upper management to bring the devices back, and to continue driver support. I had the rep I spoke with do that for me, when I spoke with him.

Perhaps if they are flooded with enough requests, they’ll see just how big the demand for affordable Wacom Cintiq alternatives there really is.