Lip sync problems

I am having troubles lip syncing in animate. I have imported psd file from cs4 and grouped my mouth shapes. I can see them in animate, but when I map lip sync to mouths they disappear and all I have left is the mapped out mouth shapes in the timeline without images. I tried just with mouths no background image and same thing. I have tried renaming the mouth shapes to 1-8 and have left them A, B, X etc. I have spent hours trying to figure out why something so simple is not working for me. Please help.

Hi,

Make sure that your psd that you have imported are not inside symbols for it may prevent the lip-syncing from working. Otherwise after you use the Lip-sync make sure that us map that lip-sync on the drawings that you have named accordingly and make sure you select the proper drawing element to sync to as well.

Best regards,

Ugo

http://toonboomcartooning.wetpaint.com/page/lip+chart