Lip sync not working (Animate 2)

I only get the ‘X’ drawing every frame.

I have correct drawing layer selected.
I have 8 drawings A-G and X (named with capitals).
I have even tried testing with audio sample from lip sync tutorial. No luck.

any suggestions, I stumped, been at this all day :frowning:

?

Make sure that the names of the drawings are identical with the Lip-Sync-Mapping-Window.
Check the Library-Window if the names are correct.
http://www.nolanscott.co.nz/lip_sync.mov

yes they are correct, I have used toon boom before so it is seeming like somthing is wrong. I have opened old projects and tried to lip sync a new layer no luck. No matter what audio I use.

Hmmmm… Not sure if the sound-file has anything to do with it ?
What kind of sound-file are you using ? Bit-depth / Sample-rate / Compression.
Are you able to provide a download-link to your project / sound-file ?
Otherwise, delete the Toon Boom Preference Files and see if that helps.
A complete new Reinstall might be another possibility…

If nothing works, you might have to contact the Toon Boom Team.

This is link to file I am using to try and get this to work.
This audio has been used with toon boom previously and worked.

http://www.mediafire.com/download/94llpxa33229t3x/lip_sync_failing.zip

It would be much appreciated if someone can tell me “hay works as is on toon boom” It will help with cutting through ‘red tape’ with support.

Using Animate 2 Build 7.9.0 (6015) Mac-Version.

The Lip-Sync-Mapping works perfectly here. All mouth-shapes are there.
There seems to be nothing wrong with your file, rather with your software-installation ?
Have you tried using .aif or .wav instead of .mp3 ?

thanks, I’ll try a clean install and .wav and .aif.
Looks I might end up contacting support
:frowning: no fun