licensing

i’m having a tuff time activating my license

i dont know if i’m confused but i’m doing everything normally and then it says my account does not have any license and at the same time is showing me my license…

there is a picture: https://cdn.discordapp.com/attachments/267373596647620608/300788121858080768/unknown.png

That link does not work for me.

Are you using the License Wizard?

well yes and for the picture this is a reddit post i did about it: https://www.reddit.com/r/ToonBoomHarmony/comments/64hym9/i_begging_for_help_at_this_point/