license won't stick

downloaded Toon Boom Studio (academic). Everytime I start the program it asks for my name and license key, just like it is the first time I used it. Very annoying to have to enter the information every time. Why is this happening?

Sorry for the frustration. It is a “rights” issue. You must have “admin” rights for the computer on which you are installing software. If this is your own machine you need to log on as the “admin” when you install software that gets registered on the system. If it is a school machine there is probably a network administrator who you need to get to help you with the install -JK

I too am having this problem. I uninstalled (deleted) made sure I had admin rights, reinstalled and it won’t register on the system.