License Activation Problem

So… Basically I had reset my laptop so its completely blank. I reinstalled the files that I stored on a drive, including some of my animation projects from toon boom.
I reinstalled toon boom harmony again and tried to run it, however. When I entered my Toon boom ID, it said my product license was already installed and ‘There is no license for Harmony Essentials in your account.’
I had bought the annual license and its still active.
Am I doing something wrong? Since i don’t know how to fix this and I really need to finish this animation project…


In order to get this fixed your best bet is to e-mail and they’ll help get this all sorted for you.