Keeps asking for key codes

Retired Products Toon Boom Studio Support and Troubleshooting
1

I’ve upgraded all my student iMacs w/ TBS 4 and entered the key codes, but every time we restart TBS it ask for the keycodes again. Very tedious - how can we get it to accept the codes once and for all?

2

Hi,

This is usually related to the fact the sofwtare was not installed and opened the first time with an account that has administrative account. Basically the key is stored in a file in the library preferences and this location is restricted to most users.

Once the file is created you should not have to input the key.

Best regards,

Ugo

3

Thanks, Ugo! Starting up TBS in the admin account did the trick!

4

I just got 4.5 academic, and the same thing is happening to me, even when I run the software in the Admin account.

I even re-installed the software in the Admin account - same thing.

System: iMac, os X 10.5.4

5

I managed to figure out the problem.

It seems OS X 10.5’s System Library is by default read-only to everyone but the system - locking out the admin account.

Once I changed the admin account permissions to read & write the system library it worked fine. Sheesh.