I've just installed Toon Boom Harmony 15 premium and it crashes when I open something

I’ve just installed Toon Boom Harmony 15 premium and when I pick create scene or open scene crashes, a windows message pop up and says: “Toon Boom Harmony stopped working”

What can I do??? I read that maybe it was because of my graphic card (NVIDIA GeForce GTX 1050 Ti)

Please help me I really don’t know what to do!

:,((((

Thank you for your post buguwa.

I believe the issue you experiencing is due to an incorrect graphics card, sometimes the OS defaults to onboard and you need to create a profile to load the correct one.

Let me share a video I did, see https://drive.google.com/file/d/142hcjJN4iHkrRn6J-r6KhEpCpz25XEeo/view?usp=sharing

Change the video to display 1080 HD.

Let me know if this resolves the behavior.

Best Regards,

Edgar
Technical Support Specialist
Toon Boom Animation

Ok, so I did this, one more time, because I’ve run with this video in some forum haha, and nothing :frowning:

I get the same message and look, I copied everything…

https://imgur.com/CAgDrku

Don’t know what to do T_T!

Buguwa,

Can you please email me at desk@toonboom.com I would like to do a TeamViewer meeting with you.

Best Regards,

Edgar
Technical Support Specialist
Toon Boom Animation