issues with exporting movie

I’m very new to Toon Boom and have been using ToonBoom Harmony essentials to complete a project. However, when I go to export this project as a video, it doesn’t seem to cooperate. I save it in a specific place on my computer only to go back after and it is not there. Also, the program refuses to let me work with the video options tab.
I have the other options set to same resolution as screen, and export range-all.
I’m sure there is something simple that I am overlooking as this is my first time using this program.