Issue with importing sound

I just got the free trial for toon boom harmony essential and I am having trouble importing audio. When I click the audio files and try to open them they are empty, but when I just look through the files not in toon boom they have a file in them.

Ex: Lets say there is a song called “hope.” I click important sound in toon boom, go to music, click the file labeled “hope” but its empty. When I look through the same file NOT in toon boom it actually has something in it.

If anyone knows any solutions to this problem that would be great!

I hope this message finds you well.

We may need to troubleshoot this via TeamViewer so we can understand the reason behind the issue.

Can you please email us at and explain the steps taken to reproduce it.

Best Regards,

Technical Support Specialist
Toon Boom Animation