Issue with importing sound

I just got the free trial for toon boom harmony essential and I am having trouble importing audio. When I click the audio files and try to open them they are empty, but when I just look through the files not in toon boom they have a file in them.

Ex: Lets say there is a song called “hope.” I click important sound in toon boom, go to music, click the file labeled “hope” but its empty. When I look through the same file NOT in toon boom it actually has something in it.

If anyone knows any solutions to this problem that would be great!

I hope this message finds you well.

We may need to troubleshoot this via TeamViewer so we can understand the reason behind the issue.

Can you please email us at desk@toonboom.com and explain the steps taken to reproduce it.

Best Regards,

Edgar
Technical Support Specialist
Toon Boom Animation