I have posted about 4 questions and 2 replies in the
Support and Troubleshooting forum in about 2 weeks now. Zero answers. Actually I have checked that most threads stay unanswered, and I don’t see much activity there. Where can we get REAL help?
I cannot find a way to find my own threads, like in any other standard forum in the world. There is no way to search by user either. Unless I am missing something…
It feels like the Toon Boom forum is not a really friendly community oriented place at all, like the TVPaint forum for instance… Or is it just me looking in a wrong direction?
Yeah…I’ve noticed some helpful answers throughout. I will certainly contribute when I have something useful to say, but I’m still very new to the software. And learning slowly as I, too, have a busy work life.
I’m excited about the software, though, so I’m not leaving anytime soon.
I want to apologize for not being able to get on the forums as often as I’d like. Not only are things moving and shaking at Toon Boom, but there’s been a lot of travel on everyone’s schedules recently.
I’d like to remind the community that although Toon Boom tries to be present as much as possible on the forums, that this is a place where the community can interact with each other to get responses. If you do not get a response on a question from another member of the community, then please feel free to contact Toon Boom directly by emailing email@example.com
This is always your direct line, and you will get a response from support within 24 hours, M-F.
We are continually striving to improve the forum platform, and you may notice that we’ve now enabled the ability to subscribe to a thread. Let’s keep moving forward to make the forums a better place!
I have nothing to add, but felt left out as everyone seems to have posted in this post!
Although, in response to original post - some of us here do try to help, but it is often a bit random. I have mentioned previously that it would be useful to have a more ‘feature rich’ forum, even using something like PHPBB. So searching and keeping track of posts etc is easier, and may encourage more interaction.
Plus adding Kudos and recognition to posters is always a good motivator and encourages more interaction (nothing new in forums).