INTUOS PRO WACOM TABLET WRITING PROBLEMS

I just dowanloaded Toon Boom Harmony and I cannot write on the stage only when I lift my pen what I drew appears

this is the second time this has happend with a toonboom product I purchased Im not tech saavy enough to go into my computer and start adjusting things because I have no clue wtf Im doing can someone give e a clue otherwise Im going to to have to refund another program again…

I use a Wacom Intuos Pro with Animate Pro 3 and Harmony Premium and have not experienced any problems. I have had Animate Pro 3 on a Mac Mini and recently built a Hackintosh for Harmony Premium. In both instances the Intuos Pro installed and has functioned without a glitch.

The problem has to be on your end.

Do you have the latest Wacom software installed?

Are you on WIndows?

Do you have old drivers on your system along with anything you replaced them with?

my tablet is updated
im on windows
i have the most up to date driver from wacom

i even tried to draw using the mouse and the same result happens

Did you delete the old drivers when you updated?

yes

"I just dowanloaded Toon Boom Harmony and I cannot write on the stage only when I lift my pen what I drew appears

this is the second time this has happend with a toonboom product"

When you had trouble the first time did you find a solution?

Was it the same computer system?

Have you contacted Support about this?

yes, windows 7 home premium i have just recently contacted Tech support