Intallation problem - trial version

Downloaded the trial version of Toon Boom Studio 4.5 but can’t get it to install.

Having unpacked the Setup and closed all running programs, including the antivirus software I still get the following message:

Setup has experienced and error.
Please do the following:
- Close any running programs
- Empty your temporary folder
- Check your Internet connection
Error code -6001

Needless to say I’ve done all those things and it still won’t install.

Hi,

This is usually related to some install shield corruption. You should be able to address this by deleting or renaming the following folder:

C:\Program Files\Common Files\InstallShield\Professional\RunTime\09

You may actually need to rename other folders in the RunTime folder (or the actual RunTime folder itself).

Best regards,

Ugo