Installer is no longer responding

I have downloaded the program, install comes download of the “Toon boom harmony 16.0 premium - InstallShield wizard”. He asks me to wait " wait for the InstallShield wizard to install Toon Boom Harmony 16.0 Premium. This may take a few minutes. After 20 minutes of waiting writes the installer does not respond"

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Best Regards,

Technical Support Specialist
Toon Boom Animation