Hi , I have installed a new HDD , formatted the entire system, reinstalled the Animate 2 . Now when I try to activate it, it shows ERROR : 7288
please help … anyone ??/
thanks in advance
Did you remember to return (deactivate) your Animate license before installing your new HD and reformatting? You now, in effect, have a new computer and Animate can only be activated on one computer at a time.
No !! I didnt know about that ! . okay ! so I need to return the license and then get a new license for new HDD ?
No !! I didnt know about that ! . okay ! so I need to return the license and then get a new license for new HDD ?
Yes, but you need to contact support at this point so they can return your license for you. The only way you could do it yourself is via your “old computer” on which your license was activated, but that computer technically no longer exists.
This would not be a new license, but simply making your license available to you once again. Here is more info and a tutorial on how to manage your license activation:
thnx ! will try that … will keep updating thumbsup 
ps : I still have that very same old drive… I can install Animate in that … BUT … " those " partitions are gone . I’ve merged partitions to increase the space !