Importing template

I’m having a hard time importing templates into my scenes in Animate 2. This is how the template looks, exported from the ‘Modify Template’ window:

This is how it looks when I imprt it into a existing scene:

As you can see my charachters body has vanished and the parts in a child relationship to it is scattered all around. The template consists of both symbols and drawings. The same thing doesn’t happen when I import the template into a new, empty scene: then only the top of the hat is gone. Can anyone help me with this?

Not enough info to go on…

Contact support and show them your template as well as the original scene where the template was created from.