imported sound only plays partway

In Toonboom Studio Build 8.1.19172 when we try to import and lip sync a sound file, it only plays the first part, despite showing the sound wave file for the entire sound bite. In the Sound Editor Element module, it plays the full sound bite.

We have tried this with different sound bites (.wav files), with & without lip sync and still get the same result.

Any help or ideas on how to fix this would be much appreciated.


Paul & Ffion

How big is the sound file? Remember TBS is only a 32-bit program - it can use at best, 1.6GB of system RAM. It also depends on what else has been loaded into the scene.

If you believe that something in the software is not working the way it was designed, contact support to have a look at your project where this is happening.