Import Image Error_Colour Not Found

I’ve been following the tutorial “How to Import the Model with Harmony Premium”. I followed the instructions for the import window down to the setting the instructor had in his color import settings window for vectorization. I keep getting the error “The following colours were not found. Do you want to perform colour recovery?”. I select “YES” but when I try to delete the vectorized palette like the tutorial instructs the palette issues a warning, then once it’s deleted I just get a red scene saying “There is no color” when I try to select it. If I keep the vectorized palette and try to select colors with the eyedropper tool to make new paint buckets it doesn’t select anything from the image on scene. I’m at a complete lose.
Thanks in advance

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