I can't open Harmony 16


I just download the trial version of Harmony 16, but when I try to open files, Toon Boom just shut down.
I thought it was my graphic card so I updated it, but it still doesn’t work…

Do you have any solution? It’s kind of urgent …

Thank you !

Please post the details of the crash report or contact support to help
you investigate this.

Hi Tiya,

The problem is with the graphic card driver.
What is the graphic card model your computer is using?

Please try re-installing the latest graphic card driver from
the manufacturer’s website (please don’t rely on Windows
to find one).


Here is the crash report:

Nom d’événement du problème : APPCRASH
Nom de l’application: HarmonyPremium.exe
Version de l’application:
Horodatage de l’application: 5c5d9c28
Nom du module par défaut: ig9icd64.dll
Version du module par défaut:
Horodateur du module par défaut: 5b8436c7
Code de l’exception: c0000005
Décalage de l’exception: 0000000000190e0e
Version du système: 10.0.17134.
Identificateur de paramètres régionaux: 1036
Information supplémentaire n° 1: a4e5
Information supplémentaire n° 2: a4e550a534204686eb7dd69d53bcb6f1
Information supplémentaire n° 3: 3037
Information supplémentaire n° 4: 30376b1873508bcdab5cb81b5493c2ed

it’s in french, I’m sorry for that, if you need translation I can try to do it !