I Can't create or open a scene, Toon Boom freezes

Please help.
I need to work right now, has been days since I got the trial and I can’t figure how to solve this.
I installed Toon Boom properly, I open the program and then, when I need create or open a scene, the program crashes. It just freezes and a Windows’ message appears, it just says that program is not working.
Anyone know about this issue?