I can't activate Storyboard Pro or Harmony

Storyboard Pro Storyboard Pro - Support and Troubleshooting
1

I have a Toon Boom account with my school (School of Visual Arts). Earlier in the year I was able to access and use Storyboard Pro and Harmony, but all of a sudden it does not work anymore. It gives me an error code (50003) when I try to view my product licenses after I login to either program. When I log onto the website and view my ‘Desktop Subscriptions’ under ‘Downloads’ it shows me that I have both Storyboard Pro and Harmony products available to download.

So I obviously have access to download the programs through the website but I’m not able to use them on my computer afterwards. Yes, I have uninstalled the program several times, restarded my computer, and updated to the latest version of each program, etc, etc. It still does not work.

I need to use this program for my school work so I’m hoping this issue can get resolved soon.

Thanks,
Fin

2

Uninstalling the software does not return the license.

To do this, open the license wizard from the “License Tools” folder
of the software using the options:
Manage Licenses
Manage Local License
select the license and hit the “Return” button.

If you can’t locate your license email support.

3

Hello, I can’t activate my Storyboard Pro since Friday. How can I possibly do this? I received an email about a free 30-day home license. Is it still active? My plan is to pass the test > Toon Boom Certified Associate and do my high school assignment (North Fort Myers High School Center for Arts and Media).

4

Hello stanleybaum,

For license issues, please reach out to our license team at desk@toonboom.com and they’ll help get you up and running