how to transfert my activation key from a computer to another one?

Hi,

My actual computer has just crashed, so I need to work on another one, but I don’t know how to transfert my activation key. could you help me please, it is kind of urgent :slight_smile:

thank you so much

melody

I mean that I can not access to my old computer anymore to desactivate the key

Hi melody cisinski

If you are not able to find the licence wizzard due to the crash,-
You should try to contact support.
You will find the contact sheet on the right side on the buttom of this page ,- contact. Select the support option and describe your problem.
Hope you are soon up and running.

Best regards
Ivar

The normal procedure to return a license in order to use it on another machine is this :

  • Start the License Wizard that is packaged with your Toon Boom application
  • Click on “Manage Licenses”
  • Click on “Manage Local License”
  • Select your license from the license list
  • Click on the “Return” button
    This will let our server know that your license is gone from this computer and can be activated again elsewhere.

Of course, if your machine is dead, you cannot launch the License Wizard.
You need to send a request to support@toonboom.com so we could manually reset your key.