Under the Help Menu, when selecting the Check for Updates… option, it checks and reports that a “new version is available, Version 8.1.19172”.
However, when clicking on the Download Update button on the bottom right, it goes off to never-never land on your website.
Never-never land means nothing happens. My Downloads tab is empty, and, even worse, it claims that I do not have a product registered. What!?
Ummm, yes I do. That’s what the hundreds of dollars were for. That’s why I entered the license key during install. That’s why I got the email saying “thanks for registering” and to activate your account by clicking here. That’s why entered the user name and password on your website. That’s why I re-installed Quicktime (a super hassle since iTunes needed to be uninstalled first).
ALL THAT is why I jumped through burning hoops of fire – to get installed and registered. And now I can’t apply the most recent updates (I want all known bugs outta there) before I get to work?
Please fix this. Not a good first impression.