he software harmony advanced shuts off immediately.

Good afternoon, i have a big problem.

I have the Harmony Advanced student licence. When i run it, it goes as always, but when i try to create a scene or to open a file the software shuts off immediately. What can i do?

Can i uninstall and install it again? I ask this because i’m worried that i won’t be able to use the software again because i understand that i can use my licence only one time.

It’s urgent, thanks.

My OS:

Intel(R) Core™ i7-7700 CPU @ 3.60 GHz 3.60 GHz
RAM 4.00 GB
OS: Windows 10 Pro x64
Graphic card: NVIDIA GeForce GTX 1050 Ti

I believe you have open a ticket regarding this issue, however, if not just email us at desk@toonboom.com

My main concern with your computer is the memory, the CPU and GPU will handle Harmony.

Best Regards,

Technical Support Specialist
Toon Boom Animation