Harmony won't startup - help!

Hi, I went to start work this morning and Harmony simply won’t start up. I keep getting a window popping up, which I’ve managed to grab as an image I’ve attached below. This is really annoying now, as I’ve been using the software (v9.2) for two years and this has happened twice to me. Like last time, I’ve uninstalled and re-installed the software, rebooted my machine and it still won’t do anything.

After the initial window pops up the license wizard kicks in, but every time I try and enter the code I get another error message “Error 1 - contact support@toonboom.com

This is now costing me more $ as I’m now behind on a project for a client. I don’t have the support package, which is why I’m posting this here. Hopefully someone will be able to shed some light on what’s going on.

Hi cartoon_boy

Have you tried to access the LicenceWizard from the tools folder. Go to the Applications folder then to Harmonyfolder then to toolsfolder and open the Licence wizard.
then choose Manage Local Licences . You will now see a list of licences that you have the right to use. If your Harmony 9.2 licence is on that list its OK. To cheque if you use the right licence Key go to your ToonBoom page and cheque under Downloads. If thats Ok and it still don’t work. Contact support.

Link to How to activate Licence wizard: https://www.toonboom.com/knowledge-base/1043
If you have activated the licence on another computer you will probably need to deactivate it on that computer first.

Best regards
Ivar

Hi cartoon_boy

Have you tried to access the LicenceWizard from the tools folder. Go to the Applications folder then to Harmonyfolder then to toolsfolder and open the Licence wizard.
then choose Manage Local Licences . You will now see a list of licences that you have the right to use. If your Harmony 9.2 licence is on that list its OK. If you need to cheque the licence code go to your ToonBoom page and cheque you are using the right one. If thats Ok and it still don’t work. Contact support.

Link to How to activate Licence wizard: https://www.toonboom.com/knowledge-base/1043

Best regards
Ivar

Yes I have, but it won’t accept my license code, even though I’ve typed it in exactly right. Apparently it’s to with a file in the Mac’s system library which has been corrupted. It’s just annoying as I’ve lost two day’s work through this now.

Hi again

You should try to contact support.
By my experience, they are very helpful.
Functional licenses are vital not only for you but also for them.

Best regards
Ivar

Ivaar,

Thanks for this nice feedback :slight_smile:

Hi

Thanks for thank.

Is it really true you have been a member since 1997? I had no idea the forum had excisted for so long.

I work for Toon Boom as a Technical Support Specialist since 1997…

I had a similar problem with Toon Boom. When I click on it, the license wizard comes up and asks me to either “try now” or activate Toon Boom, and then when I click activate, it says “There is no license for Harmony Essentials on your account”. I already have a subscription to Toon Boom, but it keeps asking me to activate my account and it won’t open. Anybody know how I can fix this?

LazerGhost,

Have you ever had the subscription running successfully?

IOW, is this a recent event that appeared suddenly after the software had been running without a problem?

By any chance had you been running a trial version before signing up for a subscription?

At least with a permanent license you need to download different software once you purchase a license.

This may also be the case with a subscription. The download link would be found in your Toon Boom account under Downloads.

Do you have an active desktop subscription listed on your profile at toonboom.com? Are you activating the license by logging in to your account?
If you have a license on your profile and follow this procedure it should verify you subscription license.
http://docs.toonboom.com/help/activation/Content/Activation/002_desktop_perpetual_license.html

It could be the case, as said above, that you need to clean a previous install.


Luis Canau