Harmony won't start

just downloaded harmony and installed it with a school licenses. When I run it it starts fine with the setup window but as soon as I click create scene it just closes and won’t come back. It won’t open existing files ether. No error. I installed QT7 even thu it is unsupported. None of the similar tickets has been resolved. Please address this issue

Hi,

Thank you so much for the explanation, that type of issues are normally due to the incorrect graphics card.

It’s very possible that your OS forced the use of your integrated Graphics Card that can’t handle OpenGL correctly and that will lead to a crash of the software.

I will share with you a video on how to create a profile, you can use those steps to any of our software.

See https://drive.google.com/file/d/142hcjJN4iHkrRn6J-r6KhEpCpz25XEeo/view?usp=sharing

I will be keeping your case open and looking forward to hearing back from you.

Best Regards,

Edgar
Technical Support Specialist
Toon Boom Animation

Are you on Windows or on Mac?

Try rebooting the computer if you have not restarted it yet after installing the software.

I have the same problem after I installed the trial version and after the set up, I clicked the create scene but nothing happened. It just creates a folder on my desktop but toonboom doesn’t start up. There’s no error messages showing up. I already followed the video you provided but it didn’t work.

Did you get it fixed? I’m having the same problem right now and it’s quite distressing. :frowning: