Harmony program error

Hi, my friend downloaded a trial of harmony from the toon boom site but when she opened it, the program was like this:
She also can’t use the eraser and undo function. Her laptop is a dell g7 with i7 8750h and gtx1050Ti. And I remember she once tried harmony 16 on the laptop and it worked just fine. Can anyone help?

Hello Sunriseking,

Please have your friend reach out to our support team at desk@toonboom.com

This error seems to be happening because of her setup and our support team is best equipped to troubleshoot this with her