Harmony 17 Essentials Trial Not Responding

Hey, I recently installed Toon Boom Harmony 17 essentials to test it out. However upon start up of the software and pressing create scene it does not progress and goes to Not responding. Also I am unsure if this is normal but when I start the program it comes with a black dialogue cmd box, i think it’s called cmd. I’ll paste what it says below.

Windows 10
Using the 64-bit software
Nividia GeForce GTX 1070

Toon Boom Harmony Essentials
Harmony Essentials (HarmonyEssentials.exe) version 17.0.2 build 15414 2020-01-17 22:06:06

QFSFileEngine::open: No file name specified
Graphito Engine initialized
Error loading executable C:/Program Files (x86)/Toon Boom Animation/Toon Boom Harmony 17 Essentials/Plugins/ExportOH264/win64/ExportOH264.dll: code 126
Toon Boom Harmony Premium
MediaServer (MediaServer.exe) version 17.0.2 build 15414 2020-01-17 22:06:06

final message to log : T 11:51:51.113 MMX_SoundEngine
MovieIO init
OFXHost Validation and plugin cache generation started…
OFXHost Validation Completed.
Platforms detected: Intel(R) Corporation

Hello MilkShots,

Please create a support ticket by e-mailing this information to desk@toonboom.com !

They help troubleshoot these kinds of crashing issues.