Hello,
If Harmony 16 is out, and we have current support contracts when can we expect to see a download link to show up in our Toon Boom Accounts? I am excited to try out some of the new features.
Thanks,
Matt
I, too, have no download link.
Same problem too, you are not alone 
Noe
I checked your account and you have a UPG (upgrade) code in your account.
To use it, return the old license first. To do this, open the license wizard from
the “License Tools” folder of the software using the options:
Manage Licenses
Manage Local License
select the license and hit the “Return” button.
After that to activate the V16 license use the License Wizard options:
Activate License
Internet Activation
Upgrade License
copy/paste the UPG code from your account and hit “Activate”
Hello.
Im on v15 (perpetual with active support plan) and “Returned” my v15 license 10 minutes ago thru License wizard, still no v16 under My Downloads page/software licenses…
Contact licenser@toonboom.com or support@toonboom.com to resolve this.
You may need to return the old license first.
To do this, open the license wizard from the “License Tools” folder
of the software using the options:
Manage Licenses
Manage Local License
select the license and hit the “Return” button.
Thanks for the reply. It just popped into my account. I remember this taking a while for the past couple of upgrades.
Matt
Me too ;(
Same, no download code or download link yet for perpetual V15
Hopefully soon
Oh, I should have returned my perpetual license to receive the upgrade? I also have an active silver support plan.
ok. license returned… now I also wait I assume.
I did not have to return the license with any previous release of Harmony.
Why is this required this time?
Can you check my account, please? I still have no download link.
Any news?
I returned my v15 license so I have no functional harmony, thanks toon boom…
I still don’t see v16 on My Downloads page.
Mailed support but no reply…
Hello everybody,
If you still do not see your download link in your account, could you please write to licensor@toonboom.com?
We will take care of generating these licenses.
Best Regards
Marisa Labrador
Hi Marisa.
Just refreshed the page again and I see my v16 download link now
Wohooo!
Thanks!!
Anddd… download link and upgrade code found upon signing in today! I have only tested it out a little with the Shift & Trace in camera mode so far, but seems much better than the previous incarnations where it was confined to the drawing view. Good stuff.
Update: Showed up earlier today and now downloaded v16! Thank you!