Harmony 14 Lags

Harmony Harmony Support and Troubleshooting
1

I had been using Harmony 14 without any major issues other than the occasional crash, but sometimes at start it ran very laggy, taking several seconds (up to 10) to do anything. either selecting a tool or moving the canvas around. This has become really frustrating because it is now impossible to finish any of the projects I had started.

Are there any issues to why it would cease to be functional?
As I said I ran some very heavy projects before, and now even an empty canvas is imposible.

any Ideas or suggestions?

my specs:

Operating System: Windows 10 Pro 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 5521
BIOS: InsydeH2O Version 03.72.24A07
Processor: Intel(R) Core™ i7-3537U CPU @ 2.00GHz (4 CPUs), ~2.5GHz
Memory: 8192MB RAM
Available OS Memory: 8068MB RAM
Page File: 7973MB used, 7517MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported

2

The most important info is missing: the graphic card model

Contact support to have a look on your system.

3

my display device info is:

Card name: Intel(R) HD Graphics 4000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal

its not much, but I have been successfully using it until a few weeks ago…

4

A recent Windows update damaged the OpenGL capabilities of Intel graphic cards.
You will first need to clean the registry using some sort of registry cleaning tool.
Then re-install the most recent graphic card driver (or an older one) for your card.
The stop/restart the system.

Next modify your Windows update policy to only allow security updates and
manually select which additional ones you want to allow Microsoft to apply
because otherwise they will keep re-applying the update and braking your
graphic card driver again.