Files not opening after reactivating Toon Boom subscription

Harmony Harmony Support and Troubleshooting
1

So, I reactivated my Toon Boom subscription and all the previous project folders are still the same. However, the harmony files don’t open themselves. The only way I can open it is if I create a new scene and import the old ones. But they still won’t open after I close the scene (everything is saved and I have to do the importing all over again.) New to ToonBoom, so I really don’t know why this is happening. Any advice on how I can fix it?

Edit: it says scene 4; version 4. I’m guessing it has something to do with that?

2

With your subscription you get Silver Support. This is just the user forum. Contact Toon Boom directly you want to avoid corrupting your project:

https://desk.toonboom.com/hc/en-us/requests/new