Files are not imported

Tell me, what do I need to do so that my files can be shoved into toon boom? All photos and pictures are white, audio recordings do not work, but they get on the track, videos do not even appear. What the hell is this!!!???

Possible reasons:
1.Your computer does not have Quicktime installed, just go to download one for free, and then re-run ToonBoom.
2.If you still have problems after installing Quicktime, it may be that your graphics card driver, you needs to go to the graphics card official website to manually download the latest driver of the corresponding version.
Recommend to you ToonBoom official community on Discord.