I am trying to open Toon Boom Harmony Advanced for Mac and I just get this now when it worked fine before -
This person has the same problem but with Storyboard Pro. They never posted back if they fixed the issue.
https://forums.toonboom.com/t/expired-license-fatal-error/19985
Are you on macOS 12 Monterey? Might be best to contact support.
I haven’t updated the Mac OS - didn’t have this problem before
Try and search for the log file ‘HarmonyAdvanced_owner_9999.log’ to find it’s location (It’s in a /tmp/ directory).
Or in Finder menu bar under Go>Go to Folder(shift-cmd+g), type in /tmp (this should take you the folder).
Once you are in the /tmp directory you should see ToonBoom folders and Harmony log and lock files. Delete them you shouldn’t need them. If you want to be safe make a backup folder and dump the files into it. Then try starting Harmony.
I appreciate your help - but I can’t find this tmp file to delete it - it doesn’t appear in the /tmp folder or in the Toon Boom folders as far as I can tell so far
What macOS are you using?
this is an old Mac Book Pro with High Sierra still
No worries, just wondering.
How about trying /var/tmp in Finder>Go>Go to Folder.
these folders appear to be empty or full CelCache folders that are empty
Funny the ‘ToonBoomCelCacheTempDir’ is there.
Try ~/Library/Application Support in Finder>Go>Go to Folder.
Sorry now I’m stumped, you just need to find the location of the log files. They should be in a hidden folder somewhere.
Yeah - I will look tomorrow - thanks for your endeavours
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Just to make sure, the last folder I got you to check might have not been the right one.
Looks like you went to:
/Library/Application Support
What you want is:
~/Library/Application Support
Make sure you use the tilde (~) above tab Key.
The full path would be: /Users/[yourusername]/Library/Application Support