Exception while undoing

Retired Products Animate Support and Troubleshooting
1

I got this exception after hitting ctrl+z a few times:

Faulting application name: AnimatePro.exe, version: 7.9.1.6016, time stamp: 0x4c90eb2c
Faulting module name: AnimatePro.exe, version: 7.9.1.6016, time stamp: 0x4c90eb2c
Exception code: 0xc0000005
Fault offset: 0x006a30ae
Faulting process id: 0x1904
Faulting application start time: 0x01cd3c2bea00ec20
Faulting application path: K:\Program Files (x86)\Toon Boom Animation\Toon Boom Animate Pro 2\nt\bin\AnimatePro.exe
Faulting module path: K:\Program Files (x86)\Toon Boom Animation\Toon Boom Animate Pro 2\nt\bin\AnimatePro.exe
Report Id: 3b7f6ad5-a820-11e1-90d0-6c626d868712

-
-

1000
2
100
0x80000000000000

18066
Application
hp-HP


-
AnimatePro.exe
7.9.1.6016
4c90eb2c
AnimatePro.exe
7.9.1.6016
4c90eb2c
c0000005
006a30ae
1904
01cd3c2bea00ec20
K:\Program Files (x86)\Toon Boom Animation\Toon Boom Animate Pro 2\nt\bin\AnimatePro.exe
K:\Program Files (x86)\Toon Boom Animation\Toon Boom Animate Pro 2\nt\bin\AnimatePro.exe
3b7f6ad5-a820-11e1-90d0-6c626d868712

2
  • What had you done right before undoing? What were the commands in your undo stack, if you remember?
    - Can you reproduce the crash again?
    - does the crash happen on a fresh project, or just on this scene file?

    ~Lilly