I downloaded a trial version of harmony premium and registered an account. When I try to log into the program account, I get this message:
"Unable to sign in to your Toon Boom account.
There was an error retrieving licenses from the license server. Connection timed out. (99) "
Help me fix the situation.

It is very urgent!

Hello okhama,

For licensing issues, such as this one, the best course of action is to reach out to our licensing team at

They’ll help you get up and running!