"Error when writing image to" - When importing PSD fIle

I am facing a TECHNICAL ISSUE that is persistent and I am not able to solve that.

The forums mentioned it twice
https://forums.toonboom.com/toon-boom-animate-family/support-and-troubleshooting/solved-quotcant-writequot-save-error

https://forums.toonboom.com/toon-boom-animate-family/support-and-troubleshooting/cant-import-colored-images-issue-resolved

I tried the solutions suggested there but the problem still persists.

I am getting this error message when trying to import a photoshop file:

Error when writing image to
c:\users\name\AppData/Local\temp\toonboomsesiontempDir\5584\elements/x204n-1_Layer_1_.tvg

I would really appreciate some help with this. I am stuck and not able to proceed any further.

I’m getting the same in Animate 3 when I try and import textures to a swatch. I’ve tried both .psd and .tga files. Both file types were created using Photoshop CC on a Mac.

Anyone have insight?

What are the pixel dimensions of the image you are importing?

My textures are 200x200 pixels.

In the error message the path describes
c:\users\name…

Is your Windows user account called name?
If not, does your user name contain accented or other special characters?
If so, try creating a Windows user using only a-z, 0-9, “_” or “-” characters.
Avoid accented or special characters and spaces.

If your user account does not contain any of these special characters, try deleting the software’s preferences from
C:\Users[username]\AppData\Roaming\Toon Boom Animation
Open the software after doing this and try importing your image again.

Note that a vectorized bitmap drawing imports into a Drawing (vector) element but a non-vectorized bitmap imports into an image (raster) element.