Error when importing PSD file

I posted this question but can’t find it. Must have been deleted. So, I will post it again.

I am facing a TECHNICAL ISSUE that is persistent and I am not able to solve that.

The forums mentioned it twice
https://forums.toonboom.com/toon-boom-animate-family/support-and-troubleshooting/solved-quotcant-writequot-save-error

https://forums.toonboom.com/toon-boom-animate-family/support-and-troubleshooting/cant-import-colored-images-issue-resolved

Just found another thread:
https://forums.toonboom.com/toon-boom-animate-family/general-discussion/cannot-write-pathnametvg-toon-boom-animate-pro2

I tried the solutions suggested there but the problem still persists.

I am getting this error message when trying to import a photoshop file:

Error when writing image to
c:\users\name\AppData/Local\temp\toonboomsesiontempDir\5584\elements/x204n-1_Layer_1_.tvg

I would really appreciate some help with this. I am stuck and not able to proceed any further.

Hi, There,
Change the file name and remove the -
x204n-1_Layer_1_.tvg
also _.tvg might also confuse the system to writing.
Wei

But that is not the name of the image. I don’t understand where that comes from.

That is also not the name of any of the layers.