Error 7109 Product Code not found

Hello, I bought the ToonBoom animation software today and I downloaded it from the website just fine. I want to use the program on multiple computers-our team bought it for joint projects we’re doing. The only problem is that I read that multiple computers can’t use the program simultaneously-but only when after the License is deactivated on the computer using the software. We downloaded the program on another computer and deactivated the License on mine, and the license wont transfer to the other. Also, neither of the computers can access ToonBoom now. The program just says “Error 7109 Product Code not found”. This is new for me and a little frustrating. Please help us to use the program we just bought. Thank You.

Hi, There,
You need to verify the license code, please send an email to