Error 1

I just deactivated my product code on my old desktop and now im trying to put it on my mac. the “ERROR -1: An error occured, please contact support@toonboom.com.com with the error code” keeps popping up after i enter the code. My internet is working and the code is entered correctly. please help me.

Hi,

Please send contact support@toonboom.com so we can help.

Kindly mention your license code and your operating system.

Thanks!
Debbie