drawing not showing

when i try to draw with tbs6, the lines don’t show. they do in the cells block when preview is pressed however, this doesn’t help, as it means i still can’t draw properly. I have tried looking around the net and every toon boom tutorial i find has a grid on the drawing view. mine doesn’t. does anyone know what’s wrong?

It is probably a video card issue. Try updating your drivers to the most recent version.

If that does not work, try changing the renderer type in the Display tab of the Preferences. Try changing between OpenGL and Direct3D. Make sure to restart the software when making the change.

i’ve done thatand it’s still not working.
is there anything else i could do?
it shows up in the preview box in cells but not on the actual interface

You can contact support@toonboom.com for more help.