Download Trouble

Purchased Animation-ish for my kid. Despite 2 hours of monkeying around, and a background in information technology, cannot figure out how to download the software.

We’ve gone to the “download” section on the account, and click on Win download - and it just hangs.

We’ve gone to the “product registration” section, and have entered our license key - but when we enter that, we’re told it’s invalid.

We have not received an activation key, and are wondering if both a license key AND activation key are required?

Any assistance is welcome.

Make sure you email support, they are the people who can help you.

Try temporarily disabling the antivirus program.