Download and Gift Certificate Issues

Purchased gift certificate for Flip Boom All Star.
Cannot redeem gift certificate (redeem button does nothing)
Cannot download (no download page for this software that I can see).
Even if I could download (as the order confirmation suggested) I have not received software activation product codes.
Have sent several emails to techsupport@toonboom.com with no response.
Can anyone help?

typically when I sent emails to tech about all star because I had a template issue it took 24 hours almost exactly to respond. Just needs some patience I guess, unless they havent replied for awhile.